Customer Service Excellence is a framework that supports organisations to improve customer service – exploring areas such as service delivery, professionalism, customer insight and the robust measurement of service satisfaction.
Designed to operate on three distinct levels, the Standard can act as a driver for continuous improvement, as a skills development tool and also as an independent validation of achievement for your organisation.
At idg we are committed to working with organisations of all sizes and sectors to improve performance, develop and grow – and we can help you to explore Customer Service Excellence as a way to do just that.
Whether you are looking for in-house training around the framework, advisory and implementation support or a third party self assessment or diagnostic, do not hesitate to get in touch and arrange a free initial visit.
The benefits
1. As a driver of continuous improvement
By allowing you to self-assess organisational capability in relation to customer focused service delivery, you can identify areas and methods for improvement to improve performance
2. As a skills development tool By allowing individuals and teams within your organisation to explore and acquire new skills in the area of customer focus and engagement, you can build capacity for delivering improved services
3. As an independent validation of achievement With formal accreditation of the Customer Service Excellence Standard, you can demonstrate your competence and commitment to both externally and internally – as well as identifying key areas for improvement and celebrating your success.
Customer Service Excellence Success Story – Liverpool Housing Trust
Charitable housing association Liverpool Housing Trust wanted confirmation that it delivered excellent customer care and was looking for ways to improve its services and promote its reputation. The Customer Service Excellence standard was just what they needed.
Read their case study here.
Next steps
If you would like to find out more about Customer Service Excellence and how we can help you to work with and gain the maximum benefit from the Standard, please contact us to arrange a free initial visit or book an introductory workshop.