Preparation for Customer Service Excellence Assessment

 A half day workshop to help organisations prepare confidently for assessment, identify action and focus on the resources needed for successful recognition/review.

Dates

  • 17th July 2012
  • 16th October 2012

Price

£55+VAT

or Book Our Package of Support to include two further workshops at a discounted rate

To Book Your Place

Click here to download a booking form or contact Lesley Doyle at ldoyle@i-dg.co.uk or 0844 4068008 for more information.

 By the end of the workshop delegates will understand:

  • What is included in the Assessment Process and what the Assessor will be looking for as evidence.
  • The role of the Assessor along with developing a strategy that will enable the delegate to prepare for their Assessment/Review.
  • The key evidence requirements and key issues for you

The person involved in organising the CSE Assessment or Review