Improving performance and providing continuous development for organisations and their people is a key focus for idg and through our training and events, we aim to do just that.
Our open training courses are delivered across the North of England and include development sessions for specific services, as well as workshops exploring Communication Skills, Quality Management Systems, Environmental Management and Customer Service.
All idg courses are also available for in-house delivery, which can be a cost effective option for sessions where several delegates from your organisation wish to attend. We also offer specialist in-house training for schools and colleges. To find out more or to discuss a bespoke session tailored to your needs, please get in touch.
Click here to access our full Training Calendar for 2012 or click on the links below for specific sessions.
For Investors in People and Health & Wellbeing Award sessions, please click here to visit our dedicated site.
Business Improvement
- An Introduction to Neuro-Linguistic Programming (NLP)
- NLP Diploma (4 Days) – INLPTA Accredited
- NLP Practitioner (12 Days) – INLPTA Accredited
- NLP Master Practitioner (16 Days) – INLPTA Accredited
- NLP Trainer Training (19 Days) – INLPTA Accredited
Customer Service
- Customer Service Excellence Awareness
- Customer Service Excellence Internal Champions
- Preparation for Customer Service Excellence Assessment
- Customer Service Excellence Internal Reviewers
Quality Management
- Gear up to Quality – ISO Awareness Session
- ISO 9001 Internal Auditor Training
- Quality Care – ISO9001 Awareness Session
Environmental Management