Category Archives: Managing Change Series

MANAGING CHANGE SERIES: Wakefield and District Housing

Posted on February 28, 2012 by Amy

Wakefield and District Housing (WDH) has been working with the Investors in People framework since 2003 and since then has gone on to achieve. WDH use an internal review approach to the framework where members of their own team are … Continue reading →

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MANAGING CHANGE SERIES: Customer service here and now

Posted on January 20, 2012 by Amy

Amanda Whitehouse discusses customer service and how organisations can save time, money and effort by developing a service strategy with the customer at its heart.  Recent commercial press has highlighted that service delivery and long term relationships are becoming more … Continue reading →

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Managing Change Series: Managing Change with IiP

Posted on January 13, 2012 by Amy

A new factsheet has been released today, exploring how the Investors in People framework can support organisations in managing change.  Change is a constant companion and although it presents challenges, it can also push us forward and open up opportunities.  … Continue reading →

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